Last updated: 14 November 2026
1. Who we are
This website is run by 3D Printing SA, a sole proprietor business, at 30A Ardenwold, Vanderbijlpark, 1911. We are the “responsible party” under the Protection of Personal Information Act (POPIA).
Email: chris@3d-printing-sa.co.za
Phone: 082 440 7863
2. What we collect and why
- Orders: your name, email address and billing details, so we can complete your order, send your download and keep the records the law requires. You must give us this to buy from us.
- Email list: your email address, and your name if you give it, so we can send you our free checklist and emails about 3D printing and our guides. Joining the list is your choice.
- Customer account: if you create an account on our website, the details you enter, so you can see your orders and downloads.
- Website use: we use cookies and analytics to see how visitors use the site, which pages they visit and how they found us. You can accept or decline non-essential cookies in the cookie banner.
3. Who handles your information
We use these services to run the shop. They handle your information for us:
- PayFast processes payments. You enter your card or bank details on PayFast’s page, and we do not see or store them.
- Brevo sends our order emails.
- MailerLite runs our email list.
- Google Analytics, through a plugin on our site, gives us visitor statistics.
- Our web hosting provider stores the website and its data.
Some of these services may store information outside South Africa. We only use providers that protect personal information to a similar standard to POPIA. We do not sell your personal information.
4. Email and marketing
We send marketing emails only to people who have signed up for them. Every marketing email has an unsubscribe link, and you can also email us to be removed.
5. How long we keep it
We keep order records for as long as the law requires for accounting and tax purposes. We keep your email list details until you unsubscribe or ask us to delete them.
6. How we protect it
Our website uses an encrypted (HTTPS) connection, payments are handled by PayFast, and we take reasonable steps to keep your information safe. If we find out that your information has been accessed without permission, we will tell you and the Information Regulator as soon as reasonably possible.
7. Your rights
You can ask us to show you what we hold about you, correct it, or delete it. You can object to how we use it, and you can withdraw your consent at any time. Email chris@3d-printing-sa.co.za. We may ask you to confirm who you are first.
8. Information Officer and complaints
The owner of 3D Printing SA is our Information Officer: chris@3d-printing-sa.co.za.
If you are not happy with how we have handled your information, you can complain to the Information Regulator at inforegulator.org.za/complaints, by email at enquiries@inforegulator.org.za, or by phone on 010 023 5200.
9. Changes
We may update this policy. The date at the top shows when it last changed.